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FAQ's

General

 

  • Daily arrival; you can arrive on each day of the week
  • Animation all year round and for all ages
  • Facilities all season opened
  • Well trained staff. 
  • The best value for money
  • Different types of accommodations: mobile homes, bungalow tents, glamping, luxury safari tents and pitches.

 

In 2 countries France and Luxembourg.

At 3 locations in France:
Camping Le Chêne Gris (Seine-et-Marne / Île-de-France)
Camping Le Château de Galaure (Drôme / Rhônes-Alpes)
Camping Le Grand Dague (Dordogne / Aquitaine)
Camping Le Ty Nadan (Locunolé/Brittany)                                 

At 1 location in luxembourg:     
Camping Birkelt (Larochette / Mullerthal)             

 

You can choose which day you arrive. However, it's possible you could be asked to make a booking that corresponds with our other bookings to ensure a more efficient occupation of our accommodations.

 

 

The minimum amount of nights vary per accommodation and destination. In high season there is usually a minimum of 4 nights. In low season this is usually 2 nights. At the campsites Le Chêne Gris and Birkelt it's possible to book 1 night. With a surcharge of € 15

Your accommodation

 

An Iris Parc tent has real beds. The length of a double and single bed is 1.90m. The 2 trundle beds are 1.80m long. The mobile homes also have real beds, the length of both the double and single beds are 1.90m. + explanation raised bed, explanation glamping & Safari.

 

The photo's of the interior give you a rough idea of what to expect. However, the interiors are not the same at all the campsites. Some interiors can have different fittings and furniture. Hence different styles are possible. The mobile homes also differ in age and manufacturer.

 

This differs at each campsite. Some campsites don't mind, some may charge. However, it is not allowed to exceed the maximum number of people staying in the accommodation. Our operators can provide more details.

 

At most campsites you can park your car next to your accommodation. When this is not possible it will be stated  by the overview of the campsite facilities that you need to use the central parking area. If you are taking more than 1 car to the campsite, it's possible that you need to pay a surcharge for this. You must park your extra car at the campsite's central parking area.

 

In some cases, but only when this is family. The Iris Parc accommodations are fitted to suit a max amount of persons. Extra persons need to be declared at the campsite. To avoid any possible problems, please contact us on +44 (0)1746 785100. Please bear insurances in mind in case of any calamities. Hence the importance not to exceed the max limit of persons per accommodation.

 

The mobile homes and tents are suitable for max 6 persons. Please note that exceptions are possible: these are clearly described by the accommodations specifications. Please note that babies and small children also count as 1 person.

 

The space between the beds is not enough to allow for a cot. In some cases if you place a single bed on its side you can create enough space for a cot.

 

Yes. Every Iris Parc accommodation has a set of comfortable garden furniture and a parasol. Every mobile home has a garden table, 4 chairs and 2 loungers. The tents have the same set of garden furniture plus an extra table ( for inside or outside) Please note: exceptions are possible, please look at the exact specifications of the accommodation at the campsite of your choice.

 

 

Most mobile homes and a lot of luxury tents have airconditioning. You can see this by the specifications of the accommodation. It's possible that the airconditioning in a mobile home also functions as heating. In view of our energy saving policy, it's possible that the airconditioning will not be on in your mobile home if you are not present. We kindly ask for your understanding on this matter.           

 

Naturally, all mobile homes and Iris Parc tents have a fridge. Mostly with separate freezer.

 

Smoking is not permitted in our accommodations.

Making a reservation

 

You can order your tickets for the Disneyland® Resort Paris and Parc Asterix amusement parks through us. You can book these tickets when you make your holiday reservation or at the campsite's reception. If you book the tickets when you book your actual holiday, your tickets will be ready for you at reception when you arrive.

 

It is normally within 24 to 48 hours after the reservation has been made

 

It's easy to calculate how much the holiday will cost. For example if your family is going to camping Le Chêne Gris for 2 weeks and you're staying in a fully equipped Navajo tent from june 3rd- june 17th ( 2 weeks.)  You can calculate the following: 14 nights at € 34,- per night € 476,00
-/- discount (14=7) 7 x € 34,-   € 238,00 -/-
+ reservation costs €   20,00


This holiday costs € 258

 

No, we do not offer a term of option with onle bookings. Every booking is therefore a definite booking. You do have the right to cancel your booking, without any clarification, within 24 hours, if the departure date is at least 8 weeks away.

 

Basically, no as the price will remain the same. However, if you have any questions about things you cannot find on the internet site, you can always contact us. You can only place an option on a booking by telephone.

 

You can make online bookings for up to 3 accommodations for the same period at the same campsite. If your group is larger and requires more than 3 accommodations, you can make a request for this by phone when you contact one of our staff on +44 (0)1746 785100

 

The Iris Parc campsites are family campsites and therefore youths travelling without parents are not allowed. To avoid disappointment on arrival at your campsite we advise you to contact our reservations department before making a definite booking!

 

 

Yes the Iris Parc campsites are suitable for the disabled. Camping Le Grand Dague, Le Château de Galaure and Birkelt have Bali 2 mobile homes suitable for wheel chair users. Please be aware that other types of mobile homes are not suitable for wheel chair users due to their threshold. The Navajo tents are also suitable, but the Ottawa tents less so. Want more information? Please call us on +44 (0)1746 785100

 

Pets are allowed at all campsites at pitches. Camping Le Ty Nadan and Birkelt have a few accommodations where dogs are allowed. Pets are not allowed in the accommodations at other campsites. Taking a pet? You can indicate this when making your booking and in most cases the costs for this will be calculated immediately and you will pay these up front.

 

 

 

After you have clicked on 'Book' you will see a screen thanking you for your booking. You will also see a reservation number and  confirmation you have booked. You will receive a booking confirmation number by email immediately. Both phone and online bookings receive confirmations by email. Confirmation is also possible by post if so desired.

 

No. A preference is an indication of choice and not a guarantee. We will communicate these to the campsite and they will try to fulfil these wishes. However, if a preference cannot be granted, then there will be no legal requirement to provide these preferences. Preference costs cannot be reimbursed as they are administrative charges.

 

Yes you can transfer your booking to someone else. The head booker of the booking and the new travellers need to inform us of this in writing. Alteration costs will be € 35.

 

 

You can add bed linen to your booking at all Iris Parc campsites. You can do this when you make your booking or at reception when you arrive. ( As long as stocks are available.)

Preparation

 

If you've completed your payments then you'll receive your travel documents 3 weeks before departure by email. You should print these out yourself and take them with you to the campsite. These will contain the voucher you need to give to the campsite and tips for on your journey, such as toll rates and vignettes. General information about deposits and pets is also included.

 

 

 

yes you will receive the best possible route to the campsite along with your documents.

 

The accommodation inventory has been put to gether based on the maximum amount of occupants allowed in it. You should bring your own towels and bed linen. Pillows and blankets are present in the mobile home. Not in the bungalow tents. You must bring basic requirements such as toilet paper, bin liners and cleaning products yourself.

 

You are required to have reflecting safety vests in your car in France, Belgium and Luxembourg. This ensures that you are always highly visible to other drivers if you have a break down or accident. Passengers must also have a safety vest. This should meet European EN471 , Class 2 standards. In France you must have a warning triangle with you.  If you come to a standstill and your car is obstructing the road for other vehicles, you must place the warning triangle on the road so that it's clearly visible for other drivers some 30 metres from your car. As this is now obligatory in more and more countries, we advise you to take safety vests, a warning triangle and a 1st aid kit to take with you. Speaking of being safe: don't forget to take a spare pair of glasses with you. If you need further information concerning safety regulations, please contact the travel organisation or embassy of the country you are travelling to.

 

If you've booked a pitch then you can access this from 15:00. If you're staying in a hired accommodation this is 16:00. Check out times are between 08:00 and 10:00. The exact check in and check out times for your campsite will be mentioned in your travel documents.

 

 

Should you be delayed, than please inform the campsite on time. You'll find the direct telephone number of the campsite in your travel documents. They will inform the night porter that you will be arriving later.

Payments

 

When you book online or by phone you make a deposit through banktransfer. The deposit is 30% of the holiday and reservation costs. You will receive an email reminder for the payment of the balance roughly 8 weeks before your departure. If you book 9 weeks before departure we will request you to pay the entire amount immediately. If you book by phone you will receive an email with information about the account where you can transfer the amount. Payments by credit card are at this moment not possible.

 

Yes. The deposit will be 30% of the cost of the holiday and reservation costs.

 

 

You will receive an email reminder for the payment of the balance roughly 8 weeks before your departure. 

 

Sometimes local authorities demand a tourist taks. At camping Le Ty Nadan you can pay the tourist tax when checking in. This tax can vary from € 1,00 to € 1,50 per person per day. The same applies for the environment/ecotax ( only at Camping Birkelt.) The campsite will ask for a deposit for the accommodation, which will be returned to you if you leave the accommodation as you found it. Other mandatory costs, such as final cleaning, pets or hiring of bed linen, will be made known to you when you make the booking.

 

At the campsite

 

On arrival at the campsite you should go to reception. This will be your main point of contact should you have questions or comments during your stay.


We realise that the last thing you want to do at the end of your holiday is to clean your accommodation. That's why we have a final cleaning service. € 50 for a mobile home and safari tent Serengeti XL and € 35 for a tent. Tiresome cleaning sessions will be a thing of the past and you can really enjoy those last few hours of your holiday! You can order the final cleaning, under extras, when you make your booking. Cleaning is a real chore. For everyone. That's why we ask you to leave your accommodation in a tidy state. The only thing you need to do is tidy up the kitchen, do the dishes, sweep the floor, make sure the shower area is dry and throw away the rubbish in the designated waste bins.

 

Every campsite has its own rules. There are certain regulations in and around the pools that ned to be adhered to. You do not need to wear a bathing cap at the campsites and swimming shorts are permitted. You can find more information on this subject on our website or you can ask one of our staff members about this.

 

Yes. The facilities at the Iris Parc campsites are open all year round.

 

Staff members often speak several languages, such as Dutch, French, English and German.


Iris Parc has a professional entertainment programme available at every campsite, suitable for all ages, where English is spoken. Camping kids is for children up to 12, CampingForYou! For teens, Camping Family for all the family and Camping Adventure for all those who love the great outdoors and a bit of action!

 

The space between the beds is not sufficient enough to allow this. It might be possible to turn one of the single beds on its side to create enough space for a cot.


Barbecuing is allowed at the campsite, with the exception of electric BBQs. Local councils often ban use of open fires in public places ( BBQs using coal and briquettes) because they are a potential fire hazard. Gas BBQs are normally permitted. You can inquire about this with a member of our staff.


It's usually possible to park your car next to your accommodation. When there is no space to do this, you need to park in the central parking location. If you wish to park more than 1 car next to your accommodation,you can contact a member of our staff. We can then check with the campsite to see if this is possible. The campsite may charge you a fee for a 2nd or 3rd car.

Permanent access to the internet by smart phone, tablet or laptop? No problem at our campsites. You can use your private log in code to use the internet, around the restaurant and reception area. Vouchers are for sale at reception. At Camping Birkelt WiFi is free of charge.   

WiFi prices 2018:                                                           
camping Le Grand Dague, Le Chêne Gris, Le Château de Galaure: 1 hour - €2,50 / 3 hours - €7 / 24 hours - €15
camping Le Ty Nadan: 1 hour - €2 / 5 hours - €5 / 10 hours - €6,50 / 20 hours - €12


A deposit is requested because you are using the accommodation and its inventory. When the accommodation is not returned in its original state, the campsite can withhold ( Part of ) the deposit as compensation for costs it will incur.


The deposit amount is always  150, for both luxury mobile homes as bungalow tents. If you check out within the designated time frame and leave the accommodation clean and in its original state, the deposit will be refunded. You can find the check in and check out times of the campsite you booked in your travel documents. The deposit can be paid in cash or by credit card. Our staff can tell you more about this.


The campsite will do its utmost to make this happen, but we cannot guarantee this. We will keep you updated on all progress through the website. As soon as there is new information, this will be posted on the website.


On arrival at the campsite you should go to reception. This will be your main point of contact should you have questions or comments during your stay.


Placing a small tent next to your accommodation is not permitted. This is only allowed by a pitch.


Some local councils set a tax on your stay known as a tourist tax. The prices at Camping Le Chêne Gris, Le Grand Dague and Le Château de Galaure already include this cost. The tourist tax at the Le Ty Nadan campsite is € 0.55 per person, per day ( from the age of 18). Camping Birkelt has an eco-tax of € 0.85 per person per day ( from the age of 3).


You can hire bikes or E-bikes at all Iris Parc campsites. Tip: kids under the age of 12 must wear a helmet in France. This applies to both passengers and riders of bikes.


You are only oblidged to wear a wrist band at the Le Chêne Gris campsite. On arrival every guest receives a wristband which must be visible at all times during their stay. By wearing a wristband our staff can keep an eye on people entering the campsite from outside and guarantee the safety of our guests.


You can use the campsite's washing machines and dryers for a fee. For more information and tokens go to reception.


Checking out the night before your planned departure is possible. You must report this to reception, who can inspect the mobile home the day before you leave to see if everything is correct and if so refund your deposit. There is a € 50 fee for checking out outside reception hours to cover cleaning costs. You do not need to clean the accommodation yourself in this case, but must leave it in a tidy state.


If you have any questions about your accommodation or the campsite during your stay, you should first go to the reception. If they cannot help you quick enough or to your satisfaction, you can , according to our terms of agreement, contact us directly by phone at our head office. For more information about this please view your travel documents.

After your holiday


All questions/comments can be asked directly at the campsite. You will also receive an evaluation form to fill in after you arrive home. You can also always contact our staff by phone.


Yes, it's possible for you to book next year's holiday now. Iris Parc will reserve the accommodation and date you desire. For this service we charge a € 200 pre-booking fee. Once we know the definitive prices you wil receive a holiday offer from us and a 5 day period to confirm the booking. Once confirmed the € 200 pre-booking will be deducted from the balance of payment. If you cancel the booking we will refind the pre-booking fee asap. The deposit fee will be 20% of hire sum plus reservation costs if booked before december 1st. After this date it will be 30%. You can change your reservation 1x free of charge up to the 15th of April 2018.


Unfortunately not. Iris Parc has not produced a printed brochure since 2016. This is part of our sustainability policy. Our way of helping reduce the paper mountain. We also see that more and more people just use our website. Here you'll find all the information you need about our campsites, their facilities and what there is to do in the area.


If you've lost something important or left a valuable at your campsite, we request you inform our staff by phone, no later than 1 week of your check out. In order to increase the chances of finding your object, we ask you to be as specific as possible, by mentioning the objects brand name, colour, size and any other possible characteristics.